Product & Materials 

Q: Are the shells real?

A: Yes! Every piece is handmade using natural, ethically sourced shells.

 

Q: Are your shells ethically sourced?

A: Yes! We only work with suppliers who are committed to ethical and sustainable practices, sourcing shells that are either byproducts or carefully and responsibly harvested under strict environmental guidelines.

 

Q: How are your products made?

A: Handmade with care, inspired by mermaids, coves and ocean magic!

 

Q: Can I order a custom piece?

A: Yes! Please read diligently through our Custom Orders page and DM or email us to create a custom design - including options that comply with international customs and shipping requirements.

 

Q: How do I care for my piece?

A: Avoid exposure to direct sunlight and water. Clean gently with dry or slightly damp cloth.

 

Q: Can I display my piece outside?

A: We recommend indoor display to maintain their delicate, one of a kind quality.

 

Q: Will I find the same piece again?

A: No! Every seashell is naturally different and therefore your piece is uniquely one of a kind!

 

Custom Orders

Q: What types of customisations are available?

A: Style of jewellery stands can be vertically stacked or widened out, or you can show us inspiration photos. Mermaid brushes can be customised with your choice of colours and centrepieces (seashells, starfish, or both). Trinket dishes and other treasures can be styled around your colour palette or shell preferences.

 

Q: How long will it take?

A: Most pieces are completed within 12-15 business days after initial deposit. Sourcing our shells typically takes us 5-7 business days, so allow an extra 7-9 business days for us to work our magic! We do also offer Express Services if you have a tighter timeline.

 

Q: Can I order for a special occasion or gift?

A: Absolutely! Let us know your date, and we’ll let you know if it’s possible to meet your timeline.

 

Q: How does payment work?

A: A 50% deposit is required to secure your custom order. The remaining 50% is due once your treasure is complete, before we ship it to you.

 

Q: Why is there an additional fee for Express Services?

A: Each piece is lovingly handcrafted, and creating something truly special takes time. We don’t believe in rushing the process, as every treasure deserves the utmost care and attention to detail. However, we understand that special occasions sometimes call for tighter timelines. That’s why we offer an Express Service option for an additional fee—to prioritise your order without compromising on quality. To avoid extra charges, we always recommend reaching out with your custom ideas as early as possible.

 

Q: Do you accept international custom orders?

A: Yes! We love creating treasures for ocean lovers worldwide. We’ll work with your country’s customs laws to ensure your piece can safely travel to you. Shipping fees can be tailored depending on your location and weight of package.

 

Q: What if I change my mind after placing an order?

A: Since each piece is handmade and personalised, deposits are non-refundable once materials are sourced. If adjustments are possible during the design stage, we’ll do our best to accommodate. 

 

Shipping & Payment

Q: Where do you ship?

A: We currently ship across Australia & New Zealand.

 

Q: Do you ship worldwide? 

A: Not yet, right now we only ship to AUS/NZ. International shipping can be tricky with high postage costs and varying customs regulations.

 

Q: How can I order if I'm not in AUS/NZ?

A: Send us a DM or email and we may be able to create a custom order to comply with your country's customs and shipping rules.

 

Q: Can I pick up my order?

A: Yes, if you are local to the cove, we can arrange free pick up/delivery. Please DM us before you place your order so we can organise details.

 

Q: Will I get tracking?

A: Yes, all packages will include tracking so you can follow your treasure's journey from our cove to yours.

 

Q: What payment methods do you accept?

A: Credit Card, PayPal, Afterpay.